Associate, Customer Success Programs & Advocacy

Ciena Australia Pty; Belfast; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A global technology leader is seeking a Customer Success Advocate in Belfast. This full-time role focuses on enhancing customer experiences by managing programs and services. The ideal candidate will hold a degree in Engineering, possess project management skills, and a customer-focused attitude. You will oversee program delivery, engage with various teams, and address customer needs proactively, in a flexible environment that values individual growth.

Qualifications

• Up to 12 months of relevant project management experience preferred.
• Ability to work in a matrix organization.
• Strong program management skills.

Responsibilities

• Conduct formal initiation of new programs and clarify deliverables.
• Oversee successful delivery of programs by leveraging resources.
• Support pre-sales activities and analyze customer contracts.

Skills

Project management

Influencing skills

Collaboration

Critical thinking

Customer focus

Education

Bachelor’s degree in Engineering or related field

Prince2 / PMP Certification

Job description

A global technology leader is seeking a Customer Success Advocate in Belfast. This full-time role focuses on enhancing customer experiences by managing programs and services. The ideal candidate will hold a degree in Engineering, possess project management skills, and a customer-focused attitude. You will oversee program delivery, engage with various teams, and address customer needs proactively, in a flexible environment that values individual growth.