Technical Support Manager EMEA: Lead World-Class Support

Methodfi; Belfast; On-site; GBP 55,000 - GBP 75,000; Full time

Job summary

A cybersecurity firm based in Belfast seeks a Technical Support Manager to lead a team of engineers in providing world-class customer support across the EMEA region. The successful candidate will have over 8 years of experience in customer support, with a focus on managing personnel and improving processes. Strong negotiation and communication skills are essential. This role promises a dynamic work environment with opportunities for professional growth and development.

Benefits

Healthcare insurance

Pension matching

Paid company holidays

Qualifications

• 8+ years of experience in Enterprise Customer Support.
• 5 years of direct personnel management experience.
• Knowledge of ITIL or Six Sigma methodologies.

Responsibilities

• Lead and motivate a team of Support Engineers.
• Provide world-class support to EMEA customers.
• Conduct post-mortems on escalated issues.

Skills

Technical aptitude

Negotiation skills

Analytical skills

Communication skills

Education

BS degree in Computer Science or equivalent

Tools

Microsoft Active Directory

SAML

Job description

A cybersecurity firm based in Belfast seeks a Technical Support Manager to lead a team of engineers in providing world-class customer support across the EMEA region. The successful candidate will have over 8 years of experience in customer support, with a focus on managing personnel and improving processes. Strong negotiation and communication skills are essential. This role promises a dynamic work environment with opportunities for professional growth and development.