Deskside IT Support Engineer – Windows & Hardware Expert

ICT Services Ltd; United Kingdom; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading IT support company is seeking a Deskside Support Engineer in Northern Ireland. The successful candidate will provide technical support for desktops, laptops, mobile devices, and printers. Responsibilities include troubleshooting hardware/software issues and maintaining customer satisfaction. Candidates should have 3+ years of Level 1 IT support experience with strong troubleshooting skills and familiarity with Windows and Microsoft Office. This role demands excellent communication and time management skills.

Qualifications

• Minimum of 3 years of experience in a Level 1 IT support or helpdesk role.
• Strong troubleshooting skills in hardware, software, and network environments.
• Excellent communication and interpersonal skills, with a customer-focused approach.

Responsibilities

• Provide technical support for desktops, laptops, mobile devices, and printers.
• Troubleshoot and resolve hardware, software, and network issues efficiently.
• Maintain accurate records of all incidents via the ticketing system.

Skills

Troubleshooting hardware

Troubleshooting software

Customer service

Time management

Tools

Microsoft Office Suite

Windows operating systems

Job description

A leading IT support company is seeking a Deskside Support Engineer in Northern Ireland. The successful candidate will provide technical support for desktops, laptops, mobile devices, and printers. Responsibilities include troubleshooting hardware/software issues and maintaining customer satisfaction. Candidates should have 3+ years of Level 1 IT support experience with strong troubleshooting skills and familiarity with Windows and Microsoft Office. This role demands excellent communication and time management skills.