Remote UK Support Escalation Expert

Tessitura Network, Inc.; Remote; GBP 46,000 - GBP 50,000; Full time

Job summary

A nonprofit technology firm is seeking a Support Escalation Specialist based in the UK to provide high-level customer service and troubleshooting support for their software products. The ideal candidate will have 4+ years of experience in technical support, strong communication skills, and the ability to effectively manage multiple tasks. This full-time position offers competitive compensation and contributes to a mission-driven organization focused on supporting arts and cultural institutions.

Benefits

Generous paid time off

12 weeks of paid parental leave

7-week sabbatical after seven years of service

Qualifications

• Minimum of 4 years of experience supporting users with Tessitura Software.
• Strong troubleshooting and problem-solving abilities.
• Knowledgeable in networking concepts and SQL Server.

Responsibilities

• Provide excellent customer service to Tessitura members and staff.
• Serve as subject matter expert for Software & Products.
• Resolve member-facing support tickets efficiently.

Skills

Strong customer service skills

Troubleshooting and problem-solving

Excellent communication

Self-motivated

Ability to multi-task

Tools

SQL Server

API troubleshooting

Networking concepts

Job description

A nonprofit technology firm is seeking a Support Escalation Specialist based in the UK to provide high-level customer service and troubleshooting support for their software products. The ideal candidate will have 4+ years of experience in technical support, strong communication skills, and the ability to effectively manage multiple tasks. This full-time position offers competitive compensation and contributes to a mission-driven organization focused on supporting arts and cultural institutions.