Front Desk Supervisor — Guest Experience Leader

Benchmark; Manchester; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading hospitality company seeks a Front Office Supervisor in Manchester, England. The role involves providing exceptional customer service and supervising the Front Desk team. The ideal candidate should have a high school diploma and previous experience in hotel settings. The position requires excellent communication skills and the ability to work a flexible schedule, with a compensation of $20.00-$23.00 per hour. Join a supportive company committed to employee growth and wellbeing.

Benefits

Comprehensive health insurance

Retirement plans

Paid time off

On-site wellness programs

Local discounts

Qualifications

• Must be available to work a flexible schedule including nights, weekends, and holidays.
• Previous hotel or resort experience preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Provide exceptional customer service by engaging with guests.
• Supervise daily shift processes and train new Front Desk Agents.
• Resolve guest issues and communicate effectively with team members.

Skills

Customer service

Verbal communication

Team leadership

Problem-solving

Computer skills

Education

High school diploma or equivalent

Job description

A leading hospitality company seeks a Front Office Supervisor in Manchester, England. The role involves providing exceptional customer service and supervising the Front Desk team. The ideal candidate should have a high school diploma and previous experience in hotel settings. The position requires excellent communication skills and the ability to work a flexible schedule, with a compensation of $20.00-$23.00 per hour. Join a supportive company committed to employee growth and wellbeing.