Automotive Service Advisor — Elevate Customer Experience

Arnold Clark Group; Newcastle upon Tyne; On-site; GBP 24,000 - GBP 30,000; Full time

Job summary

A leading automotive service provider in Newcastle upon Tyne is seeking a Service Advisor to deliver exceptional customer experiences in vehicle repair services. The role involves efficient handling of customer requirements, liaising with workshops, and maintaining accurate records. Ideal candidates will have strong customer service skills, the ability to multi-task, and a full UK driving licence. Attractive benefits include generous holiday allowance, healthcare, and opportunities for training and progression.

Benefits

33 days' holiday allowance

Generous retail discounts

Private healthcare

Opportunities for training and progression

Qualifications

• Proven experience in a customer service role.
• Strong ability to resolve issues efficiently.
• Organised, able to manage multiple tasks.

Responsibilities

• Handle customer requirements efficiently and professionally.
• Liaise with workshop and bodyshop to progress work.
• Maintain accurate customer records.

Skills

Passion for great customer service

Demonstrable computer literacy

Strong communication skills

Organisational skills

Ability to multi-task

Full UK driving licence

Job description

A leading automotive service provider in Newcastle upon Tyne is seeking a Service Advisor to deliver exceptional customer experiences in vehicle repair services. The role involves efficient handling of customer requirements, liaising with workshops, and maintaining accurate records. Ideal candidates will have strong customer service skills, the ability to multi-task, and a full UK driving licence. Attractive benefits include generous holiday allowance, healthcare, and opportunities for training and progression.