Service Advisor | Customer Focus + Career Growth

Lloyd Motor Group; North East; On-site; GBP 29,000 - GBP 34,000; Full time

Job summary

A major car retailer group in Newcastle is seeking a talented Service Advisor. In this role, you will handle customer inquiries, book vehicle services, and promote customer repairs while providing exceptional service. Ideal candidates will have strong interpersonal skills, a proactive customer service approach, and be IT literate. The position offers competitive salary and various benefits including healthcare and generous holiday leave.

Benefits

30 days holiday per year

Healthcare cash plan

Employee vehicle-discount schemes

Cycle to work scheme

Free flu jabs

Pension scheme

Life Cover

Qualifications

• Motivated, with a proactive approach to customer service.
• Enjoy the challenge of influencing the success of the Service department.
• Excellent interpersonal and organizational skills and be well presented.

Responsibilities

• Dealing with all customers in a professional, prompt manner.
• Advising on technical queries/issues.
• Booking vehicles for work and informing customers of progress.
• Selling customer repairs/parts and finalizing invoices.

Skills

Customer relations experience

Excellent interpersonal skills

Motivated with a proactive approach

IT literacy

Organizational skills

Tools

Kerridge

Job description

A major car retailer group in Newcastle is seeking a talented Service Advisor. In this role, you will handle customer inquiries, book vehicle services, and promote customer repairs while providing exceptional service. Ideal candidates will have strong interpersonal skills, a proactive customer service approach, and be IT literate. The position offers competitive salary and various benefits including healthcare and generous holiday leave.