Luxury Concierge Advisor | Hybrid (London)

Orlebar Brown Limited; Greater London; Hybrid; GBP 40,000 - GBP 60,000; Full time

Job summary

A luxury lifestyle brand is seeking a Concierge to provide exceptional customer service. The ideal candidate will manage inquiries, ensuring seamless communication across various channels. With a focus on exceeding client expectations, you will collaborate with retail teams, embody the brand ethos, and represent the concierge's luxury service commitment. This full-time position offers a hybrid work model, aligning with the brand's commitment to excellence and personal growth.

Benefits

Private medical insurance

Pension scheme

Employee product discounts

Service award incentives

Qualifications

• 2-4+ years in customer service, retail, or hospitality.
• Exceptional verbal and written communication skills.
• Comfortable using ticketing systems and managing multiple conversations.

Responsibilities

• Deliver best-in-class service across all communication channels.
• Manage client enquiries through email, phone, and social platforms.
• Collaborate with internal teams for seamless customer journeys.

Skills

Customer service experience

Communication skills

Conflict resolution

Organizational skills

Affinity for travel and lifestyle branding

Tools

CRM systems

Gorgias

Job description

A luxury lifestyle brand is seeking a Concierge to provide exceptional customer service. The ideal candidate will manage inquiries, ensuring seamless communication across various channels. With a focus on exceeding client expectations, you will collaborate with retail teams, embody the brand ethos, and represent the concierge's luxury service commitment. This full-time position offers a hybrid work model, aligning with the brand's commitment to excellence and personal growth.