Hybrid Luxury Brand Customer Experience Specialist

Luca Faloni ltd; Greater London; Hybrid; GBP 25,000 - GBP 30,000; Full time

Job summary

A luxury menswear brand in the Greater London area is seeking a Customer Service Representative to ensure an exceptional client experience. The role involves handling customer enquiries via email, live chat, and phone while maintaining a strong familiarity with products. Ideal candidates will have prior customer service experience, excellent communication skills, and a positive attitude. This is a full-time position with opportunities for growth within the company, offering a supportive environment and benefits including staff discounts.

Benefits

Staff discount on all products

Opportunity to grow within a fast-expanding brand

Supportive, international team environment

Qualifications

• Previous experience in customer service or a client-facing role.
• Excellent written English skills.
• Ability to stay organised in a fast-paced environment.

Responsibilities

• Provide timely and accurate responses to customer enquiries.
• Process orders, returns, and exchanges.
• Investigate and resolve delivery or product-related issues.
• Maintain strong product knowledge.
• Identify opportunities to improve customer experience.

Skills

Customer service experience

Strong communication skills

Attention to detail

Multitasking ability

Positive attitude

Job description

A luxury menswear brand in the Greater London area is seeking a Customer Service Representative to ensure an exceptional client experience. The role involves handling customer enquiries via email, live chat, and phone while maintaining a strong familiarity with products. Ideal candidates will have prior customer service experience, excellent communication skills, and a positive attitude. This is a full-time position with opportunities for growth within the company, offering a supportive environment and benefits including staff discounts.