London Dining Concierge & Guest Experience (Hybrid)

Dubizzle Limited; Greater London; Hybrid; GBP 80,000 - GBP 100,000; Full time

Job summary

A luxury concierge service is seeking a Dining Virtual Concierge in London. You will manage member requests, ensuring high standards of service. Key responsibilities include responding to dining inquiries and building relationships with culinary partners. Candidates must have exceptional English skills and experience in customer service within the hospitality sector. This hybrid role requires at least 60% in-office presence. Competitive salary and rewarding benefits are offered.

Benefits

Performance-based bonus

Hybrid working options

Competitive paid time off

Paid sabbaticals after service

Loyalty rewards program

Travel and work remote opportunities

Access to employee discounts

Inclusive team environment

Career growth opportunities

Qualifications

• Possess high-level English language skills, at least C1-C2 proficiency.
• Demonstrate exceptional customer service experience in catering or hospitality.
• Exhibit strong organizational skills and attention to detail.

Responsibilities

• Acknowledge and respond to members' dining requests.
• Resolve requests resourcefully to exceed client expectations.
• Maintain accurate records of member interactions and requests.

Skills

Exceptional English language skills

Exceptional customer service skills

Strong organizational skills

Ability to build relationships

Passion for food and dining

Education

Work authorization in the United Kingdom

Job description

A luxury concierge service is seeking a Dining Virtual Concierge in London. You will manage member requests, ensuring high standards of service. Key responsibilities include responding to dining inquiries and building relationships with culinary partners. Candidates must have exceptional English skills and experience in customer service within the hospitality sector. This hybrid role requires at least 60% in-office presence. Competitive salary and rewarding benefits are offered.