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Service Operations Manager – Shop Visit Cost
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Service Operations Manager – Shop Visit Cost
Job summary
An international aerospace company is looking for a Service Operations Manager to lead a team in vetting shop visit invoices. The role focuses on improving efficiency and reducing costs, offering the opportunity to make a significant impact. Ideal candidates will possess degree-level qualifications and strong leadership capabilities, with a focus on data management and stakeholder communication.
Qualifications
- Capable of inspiring and leading teams with a can-do attitude.
- Proficient in managing large data sets and translating insights into decisions.
Responsibilities
- Develop and lead a high-performing invoice management team.
- Enhance oversight of vetting $1 billion of invoices monthly to prevent cost leakage.
- Contribute to cost reduction initiatives through data insights and process improvements.
Skills
Education
Service Operations Manager – Shop Visit Cost
Rolls-Royce
Overview: This is an exciting opportunity to lead a team responsible for vetting shop visit invoices, amounting to approximately $1 billion per month. The role involves ensuring efficient invoice vetting, driving data insights to improve shop visit costs, and supporting successful customer charge claims.
As Rolls-Royce transforms its business performance, this role offers the chance to make a significant impact through leadership, results-driven approach, and collaboration. The successful candidate will have high autonomy to support the invoice vetting team in achieving high performance and shop visit cost targets.
We offer an inclusive culture that invests in continuous learning and development, providing access to diverse experiences.
- Develop and lead a high-performing invoice management team.
- Enhance oversight of vetting $1 billion of invoices monthly to prevent cost leakage.
- Collaborate with off-wing operations to control shop visit costs within the MRO network.
- Contribute to cost reduction initiatives through data insights and process improvements.
- Report progress via the WAVE tool to the Rolls-Royce board.
- Increase Customer Responsible Charges (CRCs) by £250m annually through process rigor and justification.
- Resolve escalations and prevent recurrence of issues.
- Implement audit actions and process improvements, including query management.
- Lead ongoing process improvement initiatives for invoice vetting and payments.
- Deputise for the Programme Executive for Shop Visit Cost as needed.
Rolls-Royce values safety, integrity, simplicity, and making a difference. Candidates should be:
- Qualified to degree level or equivalent experience.
- Capable of inspiring and leading teams with a can-do attitude.
- Willing to challenge the status quo and manage change effectively.
- Experienced in fostering a culture of cost ownership and accountability.
- Financially and business savvy, eager to enhance these skills.
- Self-motivated, flexible, initiative-driven, and visionary.
- Proficient in managing large data sets and translating insights into decisions.
- Excellent at communicating complex information and influencing stakeholders at all levels.
Category: Service Operations
Posting Date: 04 Aug 2025
End Date: 18 Aug 2025
Location: Derby
Job Date: Wed, 06 Aug 2025 01:39:30 GMT
Note: Please indicate where you saw this job posting (tendersglobal.net) in your application.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.