Service Operations Manager – Shop Visit Cost

tendersglobal; Derby; On-site; GBP 50,000 - 75,000; Full time

Job summary

An international aerospace company is looking for a Service Operations Manager to lead a team in vetting shop visit invoices. The role focuses on improving efficiency and reducing costs, offering the opportunity to make a significant impact. Ideal candidates will possess degree-level qualifications and strong leadership capabilities, with a focus on data management and stakeholder communication.

Qualifications

• Capable of inspiring and leading teams with a can-do attitude.
• Proficient in managing large data sets and translating insights into decisions.

Responsibilities

• Develop and lead a high-performing invoice management team.
• Enhance oversight of vetting $1 billion of invoices monthly to prevent cost leakage.
• Contribute to cost reduction initiatives through data insights and process improvements.

Skills

Leadership

Communication

Data Analysis

Education

Degree Level Qualification

Job description

Job Title:

Service Operations Manager – Shop Visit Cost

Company

Rolls-Royce

Job Description

Overview: This is an exciting opportunity to lead a team responsible for vetting shop visit invoices, amounting to approximately $1 billion per month. The role involves ensuring efficient invoice vetting, driving data insights to improve shop visit costs, and supporting successful customer charge claims.

As Rolls-Royce transforms its business performance, this role offers the chance to make a significant impact through leadership, results-driven approach, and collaboration. The successful candidate will have high autonomy to support the invoice vetting team in achieving high performance and shop visit cost targets.

We offer an inclusive culture that invests in continuous learning and development, providing access to diverse experiences.

Key Accountabilities

• Develop and lead a high-performing invoice management team.
• Enhance oversight of vetting $1 billion of invoices monthly to prevent cost leakage.
• Collaborate with off-wing operations to control shop visit costs within the MRO network.
• Contribute to cost reduction initiatives through data insights and process improvements.
• Report progress via the WAVE tool to the Rolls-Royce board.
• Increase Customer Responsible Charges (CRCs) by £250m annually through process rigor and justification.
• Resolve escalations and prevent recurrence of issues.
• Implement audit actions and process improvements, including query management.
• Lead ongoing process improvement initiatives for invoice vetting and payments.
• Deputise for the Programme Executive for Shop Visit Cost as needed.

Candidate Profile

Rolls-Royce values safety, integrity, simplicity, and making a difference. Candidates should be:

• Qualified to degree level or equivalent experience.
• Capable of inspiring and leading teams with a can-do attitude.
• Willing to challenge the status quo and manage change effectively.
• Experienced in fostering a culture of cost ownership and accountability.
• Financially and business savvy, eager to enhance these skills.
• Self-motivated, flexible, initiative-driven, and visionary.
• Proficient in managing large data sets and translating insights into decisions.
• Excellent at communicating complex information and influencing stakeholders at all levels.

Details

Category: Service Operations

Posting Date: 04 Aug 2025

End Date: 18 Aug 2025

Location: Derby

Job Date: Wed, 06 Aug 2025 01:39:30 GMT

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