Flagship Boutique Manager – Maternity Cover - Selfridges London

Acqua di Parma S.r.l.; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a luxury retailer as a Flagship Boutique Manager at Selfridges London, where you will lead a team while driving sales and providing exceptional customer service. Ideal candidates will have a strong luxury retail background with at least three years of management experience, coupled with excellent communication skills. Your passion for luxury fragrances will shine as you educate your team and enhance the customer experience.

Qualifications

• Passionate about exceptional fragrances and lifestyle products.
• Ability to lead and coach teams effectively.
• Knowledge of Acqua di Parma history, services, and products.

Responsibilities

• To manage sales across multiple sites and teams at Selfridges.
• To set and achieve sales targets while providing luxury service.
• To train team members on product knowledge and customer service.

Skills

Excellent numerical skills

Written and verbal communication

Strong observation skills

Exceptional organization

Interpersonal skills

Education

Minimum 3 years management experience

Tools

Digital learning tools (Apps, Zoom, Teams)

Job description

Join to apply for the Flagship Boutique Manager – Maternity Cover - Selfridges London role at Acqua di Parma

6 days ago Be among the first 25 applicants

Join to apply for the Flagship Boutique Manager – Maternity Cover - Selfridges London role at Acqua di Parma

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Acqua di Parma

LOCATION: SELFRIDGES LONDON

REPORTS TO: LONDON AREA MANAGER

Created in 1916 by the baron Carlo Magnani from Parma as his own personal Colonia, Acqua di Parma today is a symbol of Italian sophistication, discreet luxury, and craftsmanship. Since 1916, all products have always been proudly made in Italy. Acqua di Parma is committed to celebrating, preserving, and perpetuating Italy’s unique historical heritage and rich artisanal tradition for generations to come. Acqua di Parma shares with the world lifestyle gifts of Italian sun, soul, and style reflecting nature, perpetuating craftsmanship and celebrating Italian style.

MISSION:

The Flagship Boutique Manager for Acqua di Parma is passionate about exceptional fragrances and lifestyle products with a respect for creativity, and a focus on luxury and craftsmanship. In the role, you will drive your business across multi-sites through achievement of sales targets, productivity, and brand ranking. By leading and coaching your team, you will ensure that all clients receive a personalised, luxury service. Through your passion for the brand, you will demonstrate an attitude that benefits Acqua di Parma always.

Job Responsibilities

MAIN RESPONSIBILITIES:

SALES

• To manage multi-sites and teams across Selfridges W1 as an ambassador of Retail Excellence, driving the business forward in rankings and visibility
• To set and achieve targets for all team members in line with company expectations
• To pro-actively sell Acqua di Parma lifestyle products and provide a luxury standard of service to customers
• To lead and coach your team to ensure all team members, including yourself are aware of and achieve or exceed sales targets
• To pro-actively link sell across product categories, to increase average transaction value (A£S) and average transaction units (AUS) and productivity

SERVICE

• To educate and train team members on Acqua di Parma history, services and products
• To be knowledgeable on all Acqua di Parma products and be able to propose a personalised lifestyle routine to clients and confidently and appropriately overcome any objections
• To be both an expert and ambassador of the Acqua di Parma Luxury SOUL ceremony, day to day and in global mystery shopping campaigns
• To be an ambassador or CRM and the luxury client service by achieving relevant KPIs

MANAGEMENT

• To proactively manage all team members, identifying coaching and development opportunities and support with training and guidance
• Retain and recruit team members and develop them in line with the Acqua di Parma expectations
• To manage stock levels, working in partnership with the Area Manager to ensure that there are sufficient levels of basic and new stock, along with all NSV
• To proactively grow your business through events, appointments, return bookings, CRM, sites, and visibility. Always maximising all opportunities
• To ensure all operational and administrative tasks are complete and to the best of your ability

GENERAL

• Work closely with all functions within Head Office, with Retail Excellence in all areas at front of mind
• To act as an expert to other Account Managers, and help support Area Managers to develop talent within area succession plans
• To participate in merchandise management and ensure all is in line with corporate guidelines
• To adhere to all company procedures and policies, as outlined in the employee handbook
• To nurture and build relationships with store management and adhere to all store policies and procedures
• To carry out any additional duties as directed by the management team

Profile

PERSON SPECIFICATION

• Excellent numerical, written, and verbal communication skills
• Exceptional organisation, with a high affinity to luxury and understanding of retail environment
• Minimum 3 years management experience
• Proficiency in digital learning tools (Apps, Zoom, Teams, etc.)

Profile

• Enthusiastic individual, dedicated, approachable and strong team player.
• Strong observation and communication as well as interpersonal skills, being solution focused.
• Immaculately groomed and presented, you will embody the elegance that customers have come to identify with Acqua Di Parma
• Be relatable, confident, and influential at all levels.
• A genuine interest in the Acqua di Parma brand and passion for exceptional fragrances.
• Tenacious; willing to go the extra mile to ensure the customer leaves having received the very best in luxury service.
• Self-confident, you will be able to approach and engage with customers at ease, using your excellent client service skills. Through excellent communication skills, be able to identify key lifestyle items that would suit the customers’ needs.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Temporary

Job function

• Industries

  Retail Luxury Goods and Jewelry

Referrals increase your chances of interviewing at Acqua di Parma by 2x

Get notified about new Retail Manager jobs in London Area, United Kingdom.

London, England, United Kingdom 1 day ago

Store Manager/Assistant Store Manager (Selfridges London)

London, England, United Kingdom 2 weeks ago

Assistant Store Manager (M/F) - Opening in London (Sloane) October 2025 - CDI full time

Store Manager (M/F) - New opening in Sloane Street, London (UK) - CDI full time

Stockroom Manager - London Flagship Store

London, England, United Kingdom 4 days ago

London, England, United Kingdom 2 weeks ago

Assistant Store Manager - Flagship Store

Assistant Store Manager - Harrods, London

London, England, United Kingdom 1 week ago

Supervisor - Central London Flagship 30 Hrs (NEW STORE OPENING)

London, England, United Kingdom 1 month ago

London, England, United Kingdom 1 day ago

London, England, United Kingdom 1 day ago

London, England, United Kingdom £30,000.00-£32,000.00 1 month ago

Dartford, England, United Kingdom 1 week ago

Assistant Store Manager - Central London (NEW FLAGSHIP STORE OPENING)

London, England, United Kingdom 1 month ago

London, England, United Kingdom 5 days ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 35 minutes ago

Store Manager - Central London (NEW FLAGSHIP STORE OPENING)

London, England, United Kingdom 1 month ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 4 days ago

London, England, United Kingdom 4 hours ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 21 hours ago

London, England, United Kingdom 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.