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Resident Experience Host & Community Concierge
Job summary
A property management company is seeking a full-time On-Site Host in Birmingham. The role involves engaging with residents, providing support and a welcoming experience. Responsibilities include managing community events, maintaining communication with residents, and overseeing service requests. Ideal candidates should have a strong background in customer service, excellent communication skills, and proficiency in relevant software. This position offers the opportunity to contribute to creating a vibrant community atmosphere.
Qualifications
- Proven track record of strong customer service experience within residential and/or service sectors.
- Sharp computer skills, including all Microsoft Office applications.
- Excellent verbal and written communication skills.
Responsibilities
- Act as the primary customer facing representative ensuring exemplary resident experiences.
- Communicate professionally and warmly with residents and visitors.
- Assist residents with queries regarding premises facilities.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.