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Customer Service Advisor
Job summary
A leading customer service provider in Deeside, Wales, is seeking a full-time Customer Service Advisor. The ideal candidate will deliver excellent service through phone and email, resolving customer issues and meeting performance targets. This entry-level role offers comprehensive training to equip candidates to thrive in a supportive team environment.
Qualifications
- Passion for providing excellent service and engaging with people.
- Experience in delivering phone-based customer service.
- Professional telephone manner.
Responsibilities
- Provide support via phone and email.
- Assist with customer issue resolution.
- Work towards agreed targets.
- Ensure calls are recorded accurately.
Skills
Join to apply for the Customer Service Advisor role at Blakemore & Associates
Our Market Leading Client are based in Deeside, proving an amazing service to contractors UK-wide. They are professional, supportive and customer-centric. They are seeking a full-time Customer Services Advisor to join their team. They are seeking someone who is a great team player, has excellent communication skills, can demonstrate phone-confidence, and is able to work independently. They are passionate about delivering the best service, and the right candidate for this role will share that passion.
This new opportunity to join their team will include dealing with daily inbound & outbound calls, as well as emails, ensuring that amazing service is provided in every form of communication in line with their primary focus will be for first call resolution and going the extra mile which will provide the best service.
- Provide support to our customers and internal team members via phone and email.
- Assist with the resolution of customer issues and concerns.
- Pro-actively work towards agreed targets & objectives as follows;
- Prevent any call-backs into the business.
- 99% of calls handled and not transferred.
- Going the extra mile on every call.
- Being proactive & looking at the bigger picture.
- 100% of calls recorded on our call logging system.
- Provide support with other projects across teams as the opportunity arises, and able to learn new skills.
- Full training will be provided to the successful candidate ensuring that they have a full understanding of the role and marketplace, ready to equip them to thrive in their role.
- Genuine passion for providing excellent service & enjoy engaging with people.
- Experience and confidence delivering phone-based customer service.
- Professional telephone manner and a passion for going the extra mile to provide world class service.
- Committed team player.
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- Entry level
- Full-time
- Customer Service
- Administrative and Support Services
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.