Service Technician jobs in United States

Associate Field Service Engineer - EML

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration — combined with a focus on diversity, inclusion, and equal opportunities — are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

This position reports to

Service Manager

Your role and responsibilities

In this role, you will execute service work of low to medium complexity according to work instructions, ABB standards, quality, and safety guidelines. You will deliver quality service to satisfy customers and showcase your expertise by demonstrating a sense of urgency and care. The work model is onsite in the UK Midlands with travel to customer sites and our Leeds office. You will contribute to the Emergency Lighting Business within ABB's Smart Buildings division, mainly in the UK and Ireland, occasionally abroad. Main stakeholders include external customers, local sales, and manufacturing units. Your primary responsibilities include:

1. Perform commissioning, replacement, and preventive and corrective maintenance of emergency lighting and Central Battery systems.
2. Work with customers on-site to identify technical issues and opportunities for operational improvements.
3. Ensure availability and quality of materials, parts, and equipment; follow up on administrative reports timely.
4. Execute work with a first-time right approach, ensuring timely completion and quality standards.
5. Prepare documents and reports for customer signatures.

You will be part of a motivated EML Service team, working closely with support teams, manufacturing, and sales to thrive.

Qualifications for the role

• Skilled in Electrical Engineering with some field experience; affinity with Electronic Engineering preferred.
• Experience with Emergency Lighting and Central Battery Systems.
• Familiar with IoT, Building Management Systems, KNX/DALI, or open to learning these systems.
• Proficient in MS Word, Excel, Teams.
• Passionate about QHSE and safety-first approach.
• Fluent in English (reading, writing, speaking); available for frequent travel (90%).
• Valid UK driving license.

What's in it for you?

• Supportive, solution-driven team environment.
• Opportunity to help customers improve efficiency and sustainability.
• Exposure to cutting-edge electrification technology with a visible impact on the future.

More about us

ABB UK offers competitive salary, 25 days leave plus bank holidays, pension, life assurance, flexible benefits, internal mobility, mentorship, global projects, and more. Recognized as a Top Employer in the UK for five consecutive years, we are committed to a better world of work. Our Smart Buildings division offers innovative solutions for energy efficiency, safety, and automation across various building types, supporting global sustainability and carbon reduction strategies. Join us and be part of our story. Apply today or visit www.abb.com to learn more.