Service Advisor (Taylors Peugeot, Ford & Citroen Boston)

Taylors Service Garages (Boston) Ltd; Boston; On-site; GBP 26,000 - 31,000; Full time

Job summary

A family-run service center in Boston is seeking an experienced Service Advisor to join their team. Responsibilities include greeting customers, managing service schedules, and ensuring customers receive exceptional service. Ideal candidates are organized with excellent communication skills and at least one year of experience as a Service Advisor. The position offers a competitive salary along with training and development opportunities.

Benefits

Holiday entitlement of 22 days plus bank holidays

Company pension scheme

1 free MOT per year

Ongoing Manufacturer-led training

Supportive family-run environment

Qualifications

• At least 1 year of experience as a Service Advisor.
• Strong organisational ability to manage a busy workload.
• Confidence in handling IT and administrative tasks.

Responsibilities

• Greet and assist customers with service enquiries.
• Book in vehicles and manage service schedules.
• Liaise with the technical workshop for vehicle progress updates.
• Provide exceptional customer service at all stages.

Skills

Customer-focused

Excellent communication skills

Highly organised

Time management

Interpersonal skills

IT systems proficiency

Tools

Kerridge

Job description

Location: Taylors Peugeot, Ford & Citroen, Ashton Hall Drive, Boston
Hours: 8am-5.30pm Monday to Friday, Saturday mornings on a rota basis
Salary: £31,000 OTE

Due to continued investment in our servicing department, we are looking to recruit an experienced Service Advisor to join our busy and growing team at Taylors Peugeot, Boston.

We operate a highly successful Service Department representing Peugeot, Ford, and Citroën, and thanks to the dedication of our team, we are now enjoying an exciting period of growth and expansion.

As a family-run business, we pride ourselves on delivering exceptional customer service. Our commitment has been recognised with prestigious awards, including the Ford President’s Award for outstanding service and the Peugeot Guild of Gold Lion Award.

About the role:

As a Service Advisor, you will be the first point of contact for our customers, ensuring they receive the highest standard of service from start to finish. Your responsibilities will include:

• Greeting and assisting customers with service enquiries
• Booking in vehicles and managing service schedules
• Liaising with the technical workshop to keep track of the vehicles\' progress and ensuring the vehicle is ready at the promised time
• Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their vehicle is in the workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers
• Delivering a professional, friendly, and efficient experience at all times

About you:

We’re looking for someone who is:

• Customer-focused and well-presented, with excellent communication skills
• Highly organised and able to manage a busy workload under pressure
• Possessing strong interpersonal skills, with excellent time management and organisational ability
• Confident with IT systems and administration tasks
• Experienced within a Service Advisor role (at least 1 year preferred)
• Familiar with Kerridge and other dealer management systems (preferred)

What we offer:

• Holiday entitlement of 22 days plus bank holidays
• Company pension scheme
• 1 free MOT per year
• Ongoing Manufacturer-led training and development opportunities
• The chance to be part of an award-winning team
• A supportive, family-run business environment where your contribution is valued

Why Join Taylors?

Taylors Motor Group is a family-run business where both customers and employees are at the heart of everything we do. Our competitive salary, commission, and bonus opportunities provide excellent earning potential, while our experienced and long-serving management team ensure you have the support to grow and succeed. You’ll be working in a friendly, team-focused environment where your contribution is valued, and customer satisfaction is always the priority.