Customer Service Advisor

Sustainable Group; Skelmersdale; On-site; GBP 28,000; Full time

Job summary

A leading sustainable services company in Skelmersdale is seeking a Customer Service Advisor to manage customer inquiries through various channels. The candidate will handle administrative tasks, provide advice on improving energy efficiency, and ensure customer satisfaction. Required qualifications include 18 months of experience in a customer service role and proficiency in IT tools. This full-time position offers a competitive salary of £27,500 per annum with excellent benefits.

Benefits

Enhanced pension contributions

Employer paid Healthcare Cash Plan

Enhanced Maternity Pay

Employee Assistance Programme

Support for Continuous Professional Development

Qualifications

• Minimum of 18 months' experience in administration or customer service.
• Ability to manage multiple priorities effectively.
• Full UK driving license required.

Responsibilities

• Answer and deal with customer inquiries via phone and email.
• Update CRM with accurate customer records.
• Provide advice on energy performance improvements.

Skills

Customer service experience

Organizational skills

Proficient in IT

Interpersonal communication

Tools

CRM systems

Outlook

Word

Excel

Job description

Overview

Customer Service Advisor – Location: Skelmersdale, WN8 9TW | Salary: £27,500 per annum + Excellent Benefits | Contract: Full time, permanent | Hours of Work: 37 hours per week, Monday to Friday

Sustainable Energy Services is a well-known, expert in our field. We are recruiting for a Customer Service Advisor to manage customer enquiries via calls, email and online application forms.

Responsibilities

• Answering and dealing with telephone and e-mail enquiries.
• Update CRM with accurate records of customer documentation.
• Provide consumers with retrofit advice to help inform decisions about improving the energy performance of their home (training provided and potential for retrofit advice qualification).
• Deal with grant administration paperwork and coordinate with external providers.
• Meet internal and external deadlines, and contribute to customer satisfaction reporting.
• Make outgoing calls to customers and book appointments.
• Manage bookings of appointments and surveys.
• Support in-house teams with administrative duties and documentation.

Essential Qualifications & Experience

• A minimum of 18 months' experience in administration / call handling, or customer service centre experience.
• The ability to efficiently organise workload and manage multiple priorities.
• A pro-active and adaptable approach.
• Proficiency in IT, particularly Outlook, Word and Excel.
• Excellent interpersonal communication skills – verbal and written.
• A full UK driving license.

Desirable

• An understanding of energy efficiency grant funding schemes.
• A customer service qualification.
• Energy efficiency measures knowledge.
• Experience in the use of CRM systems.

Rewards & Benefits

• Enhanced pension contributions
• Employer paid Healthcare Cash Plan
• Enhanced Maternity Pay
• Employee Assistance Programme
• Support for Continuous Professional Development

Our Commitment to You

We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and ensuring a workplace where all individuals are treated fairly and with respect regardless of gender, age, race, family status, sexual orientation, disability, or religious belief.

Ready to make a difference one home at a time. Apply now and help us lead the way in sustainable building and energy efficiency!