Customer Service Apprenticeship – Leeds – NVQ 2 & 3

Paddick Engineering Ltd; Leeds; On-site; GBP 40,000 - 60,000; Full time

Job summary

A respected construction and engineering firm in Leeds is offering a Customer Service Apprenticeship. This role is perfect for those eager to kickstart their career, gaining hands-on experience while studying towards a recognized qualification. Responsibilities include managing staff diaries, responding to inquiries, and assisting with administrative tasks. The apprenticeship offers a competitive salary, training, and various benefits including gym membership.

Benefits

Apprenticeship training

Competitive apprenticeship salary

Gym membership

Costco card

Qualifications

• Enthusiastic and eager to learn.
• Friendly, confident, and a good communicator.
• Organized and willing to take on new challenges.

Responsibilities

• Learn to manage diaries of on-site staff and schedule appointments.
• Respond to client and supplier inquiries via phone and email.
• Assist with quoting, invoicing, and record-keeping using CRM systems.
• Support internal teams, contractors, and suppliers to ensure smooth operations.
• Gain experience in process improvement and service delivery.

Skills

Communication skills

Organizational skills

Basic IT skills

Job description

Customer Service Apprenticeship – Leeds

Company Overview

Paddick Engineering, a respected name in the construction and engineering sector, is offering an exciting Customer Service Apprenticeship in Leeds. This role is ideal for someone eager to start their career, gain hands‑on experience, and develop professional skills in a supportive environment.

About the Apprenticeship

As a Customer Service Apprentice, you’ll work closely with our team to learn the essentials of customer support, scheduling, and office coordination. You’ll be the first point of contact for clients, gaining valuable experience in communication, administration, and customer service while studying towards a recognised qualification.

Key Responsibilities

• Learn to manage diaries of on‑site staff and schedule appointments
• Respond to client and supplier enquiries via phone and email
• Assist with quoting, invoicing, and record‑keeping using CRM systems
• Support internal teams, contractors, and suppliers to ensure smooth operations
• Gain experience in process improvement and service delivery

About You

• Enthusiastic and eager to learn
• Friendly, confident, and a good communicator
• Organised and willing to take on new challenges
• Basic IT skills and a desire to develop professionally

What We Offer

• Apprenticeship training and recognised qualification
• Competitive apprenticeship salary with progression opportunities
• Supportive workplace with mentoring and career guidance
• Benefits including gym membership and Costco card

Kickstart your career in customer service with Paddick Engineering and gain the skills you need for a successful future!