Service Adviser jobs in United States

Location: Tunbridge Wells and surrounding areas (Kent)

Hours: 40 hours per week, plus participation in the on‑call rota (approx 1 in every 8 weeks)

Position: Full‑Time | Permanent

About Our Client and Role: Our client is a leading provider of infection control solutions delivering innovative technology and outstanding service across the healthcare and care sectors. With over 30 years of expertise they support organisations in maintaining the highest hygiene standards to protect patients, residents and staff from the risks of infection. Their product range includes medical pulp macerators, bedpan washer disinfectors and related equipment. They are currently expanding their Field Service Team and are seeking a skilled Field Based Service Engineer to deliver exceptional service across their client base and international operations. The ideal candidate will have experience working with motors, pumps, plumbing, electrical systems and electronic control systems with strong fault‑finding skills in electro‑mechanical devices. Confidence in working within the healthcare and care sectors, particularly with waste‑related products, is highly desirable.

• Provide flexible field service across customer sites within the UK reacting to business requirements on short notice.
• Install and commission a range of capital equipment including washer disinfectors, macerators and stainless‑steel fixtures.
• Carry out service, preventative maintenance, validation and breakdown support in line with relevant EN/HTM standards.
• Build and maintain strong relationships with customers.
• Identify commercial opportunities and provide accurate feedback via electronic task management systems.
• Work as part of a service team and liaise with the Regional Service Manager and Lead Service Engineer on progress updates.
• Operate safely and considerately minimising disruption to customers.
• Participate fully in ISO compliance and other operational processes.
• Perform any other reasonable duties required to support the team and business.

• Proven field‑based technical support experience (preferably 2+ years).
• Electrical and mechanical fault‑finding skills.
• Plumbing installation and repair experience.
• Technical qualifications (e.g. National Certificate, City & Guilds or equivalent).
• HTM 2010 and HTM 2030 qualifications are desirable.
• Excellent interpersonal and communication skills.
• Ability to work independently, prioritise tasks and manage competing pressures.

• Company van with private use option.
• Overtime and on‑call allowances.
• Company‑provided tools, uniform and full PPE.
• Life assurance (4× base salary).
• Meal and drink allowances.
• 25 days annual leave (increasing with service) plus public/bank holidays.
• Private medical insurance.
• Birthday and Christmas vouchers.
• Pension scheme.
• Employee assistance programme.

If you’re an experienced Field Service Engineer and ready to join a leading infection control company, apply today!