Sports Customer Service Specialist

Rushden Lakes; Nottingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading sports retailer in Nottingham is seeking a Customer Service Assistant to provide excellent care for customers both online and in-store. The ideal candidate will have a passion for sports, strong interpersonal skills, and the ability to work well in a team. This role includes managing stock and providing training on products. The position requires working retail hours, including evenings and weekends.

Benefits

Annual remuneration reviews

Healthy employee discount on products

Weekly Staff Sports/Activities

Cycle-to-Work Scheme

Intensive Learning and Development training

Qualifications

• Active with a clear passion for sport.
• People-oriented with a high sense of service.
• Problem solver and creative thinker.
• Fluent in English with excellent written communication.

Responsibilities

• Provide customer service through phone, email, and social media.
• Manage stock levels and pricing for products.
• Collaborate within a team to achieve store goals.
• Engage in proactive decision making.

Skills

Passion for sport

Interpersonal communication

Problem solving

Fluent in English

Job description

A leading sports retailer in Nottingham is seeking a Customer Service Assistant to provide excellent care for customers both online and in-store. The ideal candidate will have a passion for sports, strong interpersonal skills, and the ability to work well in a team. This role includes managing stock and providing training on products. The position requires working retail hours, including evenings and weekends.