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Live Operations Manager — 24/7 Incident & Data Control
Job summary
A leading transportation provider in the UK is seeking a leader for their Live Customer Operations Room. This role involves overseeing strategic development, managing a team of LCOR operators, and ensuring high-quality support to frontline teams. Key responsibilities include monitoring service trends, conducting incident reviews, and providing insightful reports to department heads. The ideal candidate will have prior leadership experience in an operational environment and a strong understanding of railway operations.
Qualifications
- Previous leadership experience in an operational environment.
- Strong understanding of railway station operations.
- Proven ability to interpret live data for service risks.
- Excellent communication skills for influence.
- Experience managing people in a shift environment.
- Comfortable with audit logs and incident reviews.
Responsibilities
- Monitor service trends and influence decision-making.
- Line manage LCOR Operators and support their development.
- Provide monthly LCOR summary reports.
- Lead reviews after major incidents.
- Ensure all LCOR activities are logged and auditable.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.