Duty Officer - Tenby Leisure Centre

Pembrokeshire Nature Partnership; Tenby; On-site; GBP 28,000 - 32,000; Full time

Job summary

A local leisure authority is seeking a Duty Officer for the Tenby Leisure Centre, with a focus on leading a team to ensure exceptional customer experiences. Responsibilities include staff management, health and safety compliance, and customer service. Candidates should possess leadership skills and a willingness to obtain required qualifications. This role offers a competitive salary and various opportunities for training and career development, set in the scenic backdrop of Pembrokeshire's coastline.

Benefits

Generous holiday allowance (26 days plus 8 bank holidays)

Membership in an excellent local authority pension scheme

Opportunities for training and career development

Qualifications

• Confident, people-focused leader with experience in the leisure industry.
• Passionate about customer satisfaction and creating memorable experiences.
• Flexible and adaptable to early, evenings, weekends, and bank holidays.

Responsibilities

• Lead and inspire the daily operations team.
• Monitor staffing levels and manage rotas efficiently.
• Ensure Health & Safety compliance at all times.
• Handle customer enquiries requiring managerial input.

Skills

Leadership

Customer service

Motivational skills

Education

NPLQ and Pool Plant Operators qualifications (or willingness to train)

Job description

Exciting Leadership Opportunity: Duty Officer – Tenby Leisure Centre

Salary Grade 6 - £28,142 - £31,022

Contractual hours 37

Basis Open Ended

Package Grade 6 - £28,142 - £31,022. Weekend Working Allowance - 3%

Job category/type Leisure

Job reference REQAA6870

Attachment: Duty Officer – Leisure Centre – Job Description (W) 2019.doc

The Role

As a Duty Officer, you will be at the heart of our operation, leading a diverse team to deliver exceptional customer experience. From motivating staff on the poolside to ensuring the smooth running of the sports hall and fitness studios, your leadership will set the tone for the whole Centre. You will combine strong organisational skills with an approachable, hands‑on style, giving clear direction, offering practical support, and inspiring your team to go the extra mile. No two days are ever the same; you will thrive on variety, quick thinking, and the pride that comes from seeing your team succeed and customers leave happy.

Key Responsibilities

• Lead and inspire the daily operations team, ensuring every customer enjoys a safe, welcoming, and high‑quality experience.
• Actively monitor staffing levels, arranging cover when needed, and managing rotas efficiently.
• Be visible and approachable to the facility regularly to check standards, support staff, and address issues promptly.
• Handle customer enquiries that require managerial input, ensuring a positive resolution.
• Work closely with the Sites Manager to address maintenance needs.
• Ensure Health & Safety compliance at all times.
• Serve as a main key holder, including opening/closing duties and emergency callouts.

What We Are Looking For

• A confident, people‑focused leader with a proven ability to motivate, guide, and support teams in all roles.
• Passionate about customer satisfaction and creating memorable experiences.
• Experience in the leisure industry, ideally at Duty Officer or Supervisor level.
• Holds (or willing to train for) NPLQ and Pool Plant Operators qualifications.
• Flexible and adaptable to work early, evenings, weekends (one in four), and bank holidays.
• Willing to relocate to or already living in the area.

Why Join Us?

• Be part of a friendly, professional team in Tenby Leisure Centre.
• Play a key role in shaping a positive, customer‑first culture.
• Opportunities for training and career development.
• Generous holiday allowance (26 days plus 8 bank holidays) and membership in an excellent local authority pension scheme.
• Enjoy the lifestyle of Pembrokeshire's spectacular coastline.
• Possibility to work in Tenby's sister site, Pembroke Leisure, if called upon by the Sites Manager.

Employment Checks

This post is subject to a DBS disclosure check. Where it is appropriate for your role and responsibility, the personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by visiting https://www.cifas.org.uk/fpn. Applicants should ensure they have the right to work in the UK before applying for a vacancy. Pembrokeshire County Council is not accepting applicants who require a Skilled Worker visa as a prerequisite to a right to work in the UK.

Use the link below to look around the Leisure Centres, South Pembrokeshire

Tenby Leisure Centre: https://pembrokeshireleisure.co.uk/tenby-leisure-centre

Pembroke Leisure Centre: https://pembrokeshireleisure.co.uk/pembroke-leisure-centre

Safeguarding

Safeguarding and protecting children and adults at risk is a high priority for Pembrokeshire County Council. We aim to support vulnerable children and adults at risk to ensure they are as safe as they can possibly be. We are committed to ensuring their safety and will take action to safeguard their well‑being. The Council's Corporate Safeguarding Policy provides a framework for every member of staff and services within the Council, setting out responsibilities in relation to safeguarding and protecting children and adults at risk as well as the methods by which the Council will be assured that it is fulfilling its duties. This policy applies to all Council employees, councillors, volunteers and service providers commissioned by the Council.

Support & Additional Info

• Please contact the HR Systems Team as early as possible if you're unable to apply online by emailing ...
• Please contact the Recruitment Team if you have any queries relating to this vacancy by emailing ...
• Local Government Employees on National Joint Council (NJC) terms are subject to national pay bargaining; all salaries currently stated in our adverts are as 01/04/2025.
• Please note, we have a legal obligation to consider employees for suitable alternative employment if their posts are at risk; therefore prior consideration will be given to existing employees who meet the person specification and are registered on our redeployment pool.

Welsh language skills

Welsh language skills are desirable. Applications may be submitted in Welsh and will not be treated less favourably than applications submitted in English.