Information Technology Support Engineer

Fortray Networks LTD; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading IT services provider in the United Kingdom is seeking an experienced IT Support Engineer (Mid–Senior Level) to join their team. This role involves providing Level 2 and Level 3 support for end-user systems, managing Active Directory, and ensuring the reliability and security of IT infrastructures. The ideal candidate will have 3–6+ years of experience and a Bachelor's degree in IT or a related field. Competitive salary and professional development opportunities are offered.

Benefits

In-house training and continuous professional development opportunities

Competitive salary based on experience

Qualifications

• 3–6+ years of experience in an IT Support / Infrastructure role.
• Strong experience providing Level 2 / Level 3 IT support.
• Hands-on experience with Windows desktop and server environments.

Responsibilities

• Provide Level 2 / Level 3 technical support for desktops and servers.
• Diagnose and resolve complex hardware and software issues.
• Manage and support Active Directory and user access.

Skills

Level 2 / Level 3 IT support

Networking fundamentals (TCP/IP, DNS, DHCP, VPN)

Strong troubleshooting skills

Communication skills

Documentation skills

Education

Bachelor’s degree in IT, Computer Science, or related field

Tools

Microsoft 365

Active Directory

VMware

Hyper-V

Job description

Job Title: IT Support Engineer (Mid–Senior Level)

Employment Type: Full-time | Permanent

Role Overview

We are seeking an experienced IT Support Engineer (Mid–Senior Level) to provide high-quality technical support across end-user systems, infrastructure, and core IT services. This role is ideal for a hands-on professional who can independently resolve complex technical issues, support business operations, and act as an escalation point for junior engineers.

You will work closely with internal teams and stakeholders to ensure system reliability, security, and performance.

Key Responsibilities

IT Support & Troubleshooting

• Provide Level 2 / Level 3 technical support for desktops, laptops, servers, and applications
• Diagnose and resolve complex hardware, software, and network issues
• Act as an escalation point for junior IT support staff
• Ensure timely resolution of incidents and service requests

Systems, Network & Infrastructure Support

• Manage and support Active Directory, Group Policy, and user access
• Troubleshoot networking issues (LAN/WAN, DNS, DHCP, VPNs)
• Support Microsoft 365 services (Exchange, SharePoint, Teams, OneDrive)

Security, Backup & Compliance

• Apply IT security best practices and policies
• Support endpoint security, patching, and updates
• Assist with backup, recovery, and disaster recovery procedures
• Ensure compliance with internal IT and data protection standards

Projects, Documentation & Improvement

• Participate in IT infrastructure upgrades and improvement projects
• Maintain accurate technical documentation and asset records
• Identify opportunities to improve IT processes and system performance
• Provide guidance and mentoring to junior team members
• Work closely with internal departments to understand IT requirements
• Liaise with third-party vendors and service providers
• Communicate technical issues clearly to non-technical users

Required Skills & Experience (Must Have)

• 3–6+ years of experience in an IT Support / Infrastructure role
• Strong experience providing Level 2 / Level 3 IT support
• Hands‑on experience with:
• Windows desktop and server environments
• Active Directory, Group Policy
• Microsoft 365 (Exchange Online, Teams, SharePoint)
• Solid understanding of:
• Networking fundamentals (TCP/IP, DNS, DHCP, VPN)
• IT security and access control
• Strong troubleshooting, communication, and documentation skills

Preferred / Advantageous Skills

• Experience with virtualization (VMware / Hyper‑V)
• Exposure to cloud platforms (Azure – advantage)
• Familiarity with ITIL or service management frameworks
• Experience working in SME or enterprise environments

Education & Certifications

• Bachelor’s degree in IT, Computer Science, or related field (preferred)
• Relevant certifications (advantage):
• Microsoft certifications
• CompTIA Network+ / Security+
• ITIL Foundation

What We Offer

• Opportunity to work in a stable and growing IT environment
• Exposure to modern infrastructure and cloud technologies
• Autonomy and responsibility in a senior support role
• Competitive salary based on experience
• In‑house training and continuous professional development opportunities

Work Authorization

Please note: Visa sponsorship is not available. Candidates must have the right to work in the UK.

Equal Opportunity Statement

We are an equal opportunity employer. All qualified applicants will be considered without discrimination based on legally protected characteristics.