Head of Personal Lines Motor Claims

Aviva plc; Norwich; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading insurance company is seeking a Head of Personal Lines Motor Claims to lead their claims team and enhance customer experiences. This role requires a strategic leader with proven claims management experience and the ability to inspire large teams. The ideal candidate will excel in operational improvements and stakeholder engagement, driving transformation within the organization while ensuring top-notch claims processes.

Benefits

Competitive salary

Bonus opportunity

Generous pension scheme

29 days holiday plus bank holidays

Discount on Aviva products

Free Aviva shares through Matching Share Plan

Supportive policies including parental leave

Flexible benefits

Paid volunteering days

Wellbeing support and tools

Qualifications

• Experience in leading high-performing teams.
• Understanding of claims strategy and indemnity management.
• Strong strategic thinking ability.

Responsibilities

• Oversee end-to-end motor customer journeys.
• Deliver outstanding claims experiences for customers.
• Lead operational delivery and drive transformation.

Skills

Proven experience in senior claims leadership

Deep knowledge of motor claims processes

Excellent stakeholder management skills

Track record of operational improvements

Ability to lead large teams through change

Job description

Location: flexible with occasional travel to Norwich

Head of Personal Lines Motor Claims

This is a great job for someone who is passionate about leading high-performing teams and shaping the future of motor claims. If you thrive on delivering exceptional customer outcomes and driving operational excellence, this role could be perfect for you.

A bit about the job

We’re looking for a strategic leader to head our Personal Lines Motor Claims team and will be responsible for overseeing our end-to-end motor customer journeys. This role exists to ensure we deliver outstanding claims experiences for our customers while optimising processes and performance. You’ll join a collaborative leadership team focused on innovation and continuous improvement. You’ll be accountable for setting the vision, leading operational delivery, coaching and driving transformation across motor claims.

Skills and experience we’re looking for

• Proven experience in senior claims leadership, ideally within a large motor claims function.
• Deep knowledge of motor claims processes, indemnity management and claims strategy
• Excellent stakeholder management and influencing skills at executive level with strong strategic thinking and the ability to translate vision into actionable plans.
• Track record of delivering operational improvements and customer‑focused outcomes.
• Ability to lead and inspire large, diverse teams through change.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Competitive salary (depending on location, skills, experience, and qualifications)
• Bonus opportunity – 25% of annual salary Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further – Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

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