Live Operations Manager — 24/7 Incident & Data Control

C2C Online; United Kingdom; On-site; GBP 50,000 - 75,000; Full time

Job summary

A leading transportation provider in the UK is seeking a leader for their Live Customer Operations Room. This role involves overseeing strategic development, managing a team of LCOR operators, and ensuring high-quality support to frontline teams. Key responsibilities include monitoring service trends, conducting incident reviews, and providing insightful reports to department heads. The ideal candidate will have prior leadership experience in an operational environment and a strong understanding of railway operations.

Qualifications

• Previous leadership experience in an operational environment.
• Strong understanding of railway station operations.
• Proven ability to interpret live data for service risks.
• Excellent communication skills for influence.
• Experience managing people in a shift environment.
• Comfortable with audit logs and incident reviews.

Responsibilities

• Monitor service trends and influence decision-making.
• Line manage LCOR Operators and support their development.
• Provide monthly LCOR summary reports.
• Lead reviews after major incidents.
• Ensure all LCOR activities are logged and auditable.

Skills

Leadership experience

Understanding railway operations

Data interpretation

Excellent communication

People management

Incident review writing

Job description

A leading transportation provider in the UK is seeking a leader for their Live Customer Operations Room. This role involves overseeing strategic development, managing a team of LCOR operators, and ensuring high-quality support to frontline teams. Key responsibilities include monitoring service trends, conducting incident reviews, and providing insightful reports to department heads. The ideal candidate will have prior leadership experience in an operational environment and a strong understanding of railway operations.