Office jobs in United Kingdom

Job summary

A prominent housing organization in Exeter is looking for a dedicated Planner to manage efficient scheduling and coordinate repairs to ensure excellent customer service. As part of a dynamic team, you will play a crucial role in maximizing resource use and maintaining quality communications with customers. This full-time, office-based role promotes a customer-centric approach and requires strong data analysis and adaptability skills. Join our mission to create a better experience for our valued customers.

Benefits

Qualifications

• Knowledge or experience in a customer repair role.
• Ability to interpret data and provide suitable outcomes.
• Ability to diagnose responsive repairs effectively.
• Able to work under pressure and take a flexible approach.
• Always keeping the customer in mind.

Responsibilities

• Plan responsive and planned works within the scheduling system.
• Communicate with customers to inform them of appointment slots.
• Track the progress of appointments and coordinate with operatives.
• Collaborate with Supervisors to address issues related to work quality.