Senior Service Desk Analyst: End-User IT & Cloud Support

Eze Castle Integration, Inc.; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

A leading managed services provider in London is seeking a Senior Service Desk Analyst. This role involves providing Level 2 – 3 support for end-users, managing issues related to Windows and Office 365 environments, and interfacing with high-profile clients in the financial sector. Ideal candidates should have over three years of experience in IT support, excellent communication skills, and a passion for technology. A competitive compensation package is offered alongside a dynamic work environment, fostering connection and teamwork.

Benefits

Competitive compensation package

Qualifications

• Minimum 3+ years of end-user support experience.
• Hands-on experience with Azure, Intune, and Office 365.
• Experience working with service desk ticketing systems.

Responsibilities

• Provide Level 2 – 3 end-user desktop support.
• Manage incidents and requests related to Office 365.
• Work closely with IT teams to ensure swift ticket resolution.

Skills

End-user support

Microsoft Operating Systems

Active Directory

Office 365 Administration

Networking Concepts

Customer Service

Tools

ServiceNow

Jira

ConnectWise

Job description

A leading managed services provider in London is seeking a Senior Service Desk Analyst. This role involves providing Level 2 – 3 support for end-users, managing issues related to Windows and Office 365 environments, and interfacing with high-profile clients in the financial sector. Ideal candidates should have over three years of experience in IT support, excellent communication skills, and a passion for technology. A competitive compensation package is offered alongside a dynamic work environment, fostering connection and teamwork.