Planner: Expert Scheduling for Responsive Repairs

1 Livewest; Exeter; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prominent housing organization in Exeter is looking for a dedicated Planner to manage efficient scheduling and coordinate repairs to ensure excellent customer service. As part of a dynamic team, you will play a crucial role in maximizing resource use and maintaining quality communications with customers. This full-time, office-based role promotes a customer-centric approach and requires strong data analysis and adaptability skills. Join our mission to create a better experience for our valued customers.

Benefits

Generous Annual Leave

Up to 9% Pension Contributions

Health-care cash plan

Ongoing personal and professional growth opportunities

Policies supporting family work-life balance

Mental health support and wellness campaigns

Cycle to Work and Car Benefit schemes

Paid volunteering days

Qualifications

• Knowledge or experience in a customer repair role.
• Ability to interpret data and provide suitable outcomes.
• Ability to diagnose responsive repairs effectively.
• Able to work under pressure and take a flexible approach.
• Always keeping the customer in mind.

Responsibilities

• Plan responsive and planned works within the scheduling system.
• Communicate with customers to inform them of appointment slots.
• Track the progress of appointments and coordinate with operatives.
• Collaborate with Supervisors to address issues related to work quality.

Skills

Customer Repair Experience

Data Analysis

Diagnostic Skills

Adaptability

Customer Focus

Scheduling Tools Experience

Tools

Xmbrace

OptiTime / DRS

Capita / 1st Touch

Job description

A prominent housing organization in Exeter is looking for a dedicated Planner to manage efficient scheduling and coordinate repairs to ensure excellent customer service. As part of a dynamic team, you will play a crucial role in maximizing resource use and maintaining quality communications with customers. This full-time, office-based role promotes a customer-centric approach and requires strong data analysis and adaptability skills. Join our mission to create a better experience for our valued customers.