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Branch Operations Lead: Growth & Service Excellence
Job summary
A leading building materials supplier in the United Kingdom is seeking an individual to oversee daily operations, focusing on customer satisfaction and team performance. You will be responsible for maintaining operational efficiency, supporting staff development, and resolving customer issues. The role offers professional development opportunities, a competitive salary with bonuses, and a hybrid working model for better work-life balance. Join a vibrant community committed to excellence and growth.
Benefits
Qualifications
- High levels of customer satisfaction, ensuring frequent returns.
- Positivity and passion for the merchant sector.
- Integrity and respect in the workplace.
Responsibilities
- Oversee daily activities for efficient operations.
- Provide feedback and coaching to the team.
- Lead by developing strong customer relationships.
- Maximize growth through sales strategies.
- Resolve customer complaints effectively.
- Maintain compliance with Health & Safety standards.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.