Senior IT Service Manager

Graphicsunlimited; Sheffield; Hybrid; GBP 49,000 - 58,000; Full time

Job summary

A leading government digital services provider is seeking a Senior IT Service Manager in Sheffield. The role focuses on leading the Assistive Technology & Projects service, driving innovation and service excellence. Candidates should have experience in designing user-centric services and strong leadership skills. The position offers a salary up to £57,946, hybrid working options, and a comprehensive benefits package including a generous pension contribution and extensive leave policies.

Benefits

Flexible working hours

Time off for volunteering

Discounts and savings on shopping

Interest-free loans for transport

Sports and social activities

Professional development opportunities

Qualifications

• Significant experience designing end-to-end services that solve complex problems.
• Expertise in creating evidence-based services that meet user and organizational needs.
• Ability to communicate and influence advocating for user-centricity.
• Proven leadership in fostering a collaborative environment.

Responsibilities

• Lead the core Assistive Technology & Projects service in DWP.
• Ensure smooth delivery and continuous improvement of core services.
• Act as escalation point for critical issues.
• Drive service excellence across the portfolio.

Skills

Experience designing end-to-end services

Creating evidence-based services

Communicating and influencing at all levels

Proven leadership in innovation

Job description

Be among the first 25 applicants. £57,946 plus 28.97% employer pension contributions worth £16,787. Hybrid working, flexible hours and great work‑life balance.

Put your stamp on the future of enterprise technology at DWP.

We're looking for a Senior IT Service Manager to join our community of tech experts in DWP Digital.

From shaping the support model for assistive users to driving projects like Digital Signage – set to become an enterprise product – you will make a tangible impact on how we deliver inclusive, innovative services at scale.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary and our purpose is unique. We'd love you to join us.

Skills, knowledge and experience required

• Significant experience designing end-to-end services that solve complex problems and deliver measurable outcomes.
• Expertise in creating evidence-based services that meet user needs, colleague needs, and organisational objectives.
• Ability to communicate and influence at all levels, advocating for user-centricity and service design best practice.
• Proven leadership in fostering a positive, collaborative environment that enables innovation and high performance.

You and your role

As Lead IT Service Manager you will be at the forefront of leading the core Assistive Technology & Projects (AT&P) service in DWP. This role has a specific focus in accessibility software, hardware, security, and new products to enhance workplace or service centre capabilities. You will be responsible for ensuring the smooth delivery and continuous improvement of these core services, while leading a team and providing strategic leadership and coaching.

This is a leadership role where you will act as an escalation point for critical issues, be responsible for driving service excellence across your portfolio, and contribute to defining and designing assistive technology support models.

At DWP Digital you will shape services that matter, impacting thousands of colleagues and contributing to projects that define the future of enterprise technology. Your ideas will drive real change in a collaborative and supportive environment.

You don't need to have worked with accessibility solutions before. If you design end-to-end services that meet user needs and are motivated by delivering technology that works for everyone, we encourage you to apply today.

Details, wages and perks

Location: Sheffield, our digital hub
Hybrid Working: Some time working from home, some time face-to-face in the hub
Pay: Up to £57,946 per year
Pension: Civil service pension with 28.97% employer contributions worth up to £16,787 a year
Holidays: Generous leave package starting at 26 days, rising to 31 days over time; up to 3 extra days off a month on flexi-time; plus all public holidays

Benefits package

• Flexible working including flexible hours and flex-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with "I Can Be Me in DWP"
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket
• Sports and social activities
• Professional development, coaching, mentoring and career progression opportunities

Recognition & culture

• DWP recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards
• Diverse and Inclusive Leadership at Digital Leaders Awards 2024
• Best Place to Work in Digital category at the Computing Digital Technology Leaders awards 2025
• Best Public Sector Employer at 2025 Women In Tech Employer Awards

Process

1. Apply: Complete your application on Civil Service Jobs. Full instructions will be provided when you click through.
2. Interview: A single-stage online interview.
3. Click APPLY for more information and to start your application.