Jobs in Sunderland, United Kingdom

Head of Major Accounts

Location: National role

Reporting to: Head of Key Accounts

Direct Reports: 7 Major Customer Account Managers

A full time, permanent post with phs Group hygiene division. Strategically driving activity in Major accounts with a diverse portfolio of accounts across all market sectors. This role focuses on the management and growth of these accounts with annual spends from £25k to £100k.

Leading a team of Major Customer Account Managers, you will need to develop an in depth understanding of your customer’s businesses, their needs, and expectations, to successfully retain and grow our coverage across the Majors diverse portfolio.

• Achieve an annual new business growth target from a portfolio of Major Accounts across the core market sectors.
• Retain and secure the pool of business in Majors to ensure a strong foundation for growth in the future.
• Create innovative, strategic development plans for customer ensuring they add value for the customer and satisfy PHS Commercial requirements.
• Work with the other management heads and MCAM’s to implement a tiered approach to understand client organisations and build strong working partnerships across all areas of the business.
• Create and develop supporting procedures and reporting that add value to the customer and PHS.
• Set the standards for effectiveness, efficiency and quality of sales and account management activity to maximise return especially regarding all levels of contract and framework agreements.
• Work closely across internal functions to ensure a single, joined up approach is in place so that customers experience the best and most appropriate level of support and service.
• Drive a performance culture through regularly and consistently measuring and managing performance against sales plan and KPI’s
• Always looking to improve the Sales Process and ways of working.
• Lead and involve people in process improvements.
• Facilitate change whilst manging the impact on performance.
• Lead by example
• Drive an energetic and positive working environment where people feel they can be the best they can be.

• Proven history of operating within sales and service B2B environment (service or consumables) at a senior level.
• Experience in managing and leading a team.
• Someone who has high energy and pace
• An experienced leader.
• An enthusiastic and innovative people manager with a proven history of operating within sales and service B2B environment (service or consumables) at a senior level.
• High professional and personal standards.
• A commercially savvy analytical thinker.
• Can be decisive and resilient.
• Someone who can challenge respectfully, constructively, and effectively.

• Competitive salary + management bonus.
• Company car or car allowance.
• Phone, laptop, and kit to work effectively from home and on the road.
• Pension scheme.
• Reward Gateway Discount – savings from over 800 retailers
• Buy and sell holiday scheme.
• Enhanced maternity and family friendly leave.
• Full induction training and great opportunities for professional development.

phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 61 years of business.

Our businesses include: Washrooms, Healthcare, Floorcare, phs Direct, Direct 365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance.

At phs, we pride ourselves on our diverse workforce and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. Please let us know if we need to make any reasonable adjustments for you during the recruitment process.