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Remote Customer Outcomes Lead
Job summary
A financial services company in the UK is looking for a Customer Outcomes Manager to enhance customer satisfaction and drive positive change. The role involves analyzing feedback, designing focus groups, and managing key relationships to inform decisions. The ideal candidate will have experience in data analysis and public speaking, with strong skills in communication and stakeholder engagement. This is a full-time remote role focusing on customer-centric initiatives.
Benefits
Qualifications
- Proficiency in survey design and software.
- Full working knowledge of key regulation and FCA guidance.
- Ability to manage large data sets to define customer segments.
Responsibilities
- Collect and analyze customer feedback to improve outcomes.
- Design and facilitate customer focus groups.
- Oversee Trustpilot strategy and manage stakeholder relationships.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.