Remote Customer Outcomes Lead

Nucleus Financial Platforms group; Remote; GBP 50,000 - 70,000; Full time

Job summary

A financial services company in the UK is looking for a Customer Outcomes Manager to enhance customer satisfaction and drive positive change. The role involves analyzing feedback, designing focus groups, and managing key relationships to inform decisions. The ideal candidate will have experience in data analysis and public speaking, with strong skills in communication and stakeholder engagement. This is a full-time remote role focusing on customer-centric initiatives.

Benefits

Non-contributory pension

Bonus

Enhanced parental leave

Health and wellbeing initiatives

Flexible working options

Qualifications

• Proficiency in survey design and software.
• Full working knowledge of key regulation and FCA guidance.
• Ability to manage large data sets to define customer segments.

Responsibilities

• Collect and analyze customer feedback to improve outcomes.
• Design and facilitate customer focus groups.
• Oversee Trustpilot strategy and manage stakeholder relationships.

Skills

Customer feedback analysis

Public speaking

Data analysis

Stakeholder management

Collaboration

Education

Degree in a relevant field

Tools

Microsoft Excel

SurveyMonkey

PowerPoint

Job description

A financial services company in the UK is looking for a Customer Outcomes Manager to enhance customer satisfaction and drive positive change. The role involves analyzing feedback, designing focus groups, and managing key relationships to inform decisions. The ideal candidate will have experience in data analysis and public speaking, with strong skills in communication and stakeholder engagement. This is a full-time remote role focusing on customer-centric initiatives.