Remote UK-Based Tier-1 Customer Support Agent – Impact

Accredible; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading digital credential platform is seeking a Customer Support Agent to join its remote team. This role involves managing support tickets, providing solutions for customers, and creating knowledge resources. Ideal candidates are experienced in customer service platforms and have strong communication skills. The position offers autonomy, learning opportunities, and a supportive team culture, all aimed at helping users with their digital certificates.

Benefits

35 days annual vacation

Pre-IPO equity shares

Paid short and long-term disability insurance

Employee Assistance Program

Flexible hours and remote work

Budget for learning materials

Qualifications

• Experience in customer service platforms.
• Proficiency in written and spoken English.
• Ability to manage multiple tasks effectively.

Responsibilities

• Manage support tickets efficiently.
• Collaborate with teams to provide customer solutions.
• Create and maintain knowledge resources.

Skills

Communication skills

Problem-solving skills

Technical understanding of digital platforms

Organization

Customer service experience

Tools

Salesforce Service Cloud

Zendesk

Google tools

Slack

Job description

A leading digital credential platform is seeking a Customer Support Agent to join its remote team. This role involves managing support tickets, providing solutions for customers, and creating knowledge resources. Ideal candidates are experienced in customer service platforms and have strong communication skills. The position offers autonomy, learning opportunities, and a supportive team culture, all aimed at helping users with their digital certificates.