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Remote UK Customer Success Manager — Onboarding & Growth
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Remote UK Customer Success Manager — Onboarding & Growth
Job summary
A dynamic SaaS company is seeking a proactive Customer Success Manager for its Glasgow team. In this remote role, you'll be the primary point of contact for clients, guiding them through onboarding and supporting their success with the company's products. Ideal applicants will have 3+ years in customer success, with strong problem-solving skills and a passion for customer satisfaction. Join a fun, inclusive team that offers career growth and a flexible work environment.
Benefits
Qualifications
- 3+ years of experience in customer success or account management.
- Experience in SaaS, e-commerce, or finance industries preferred.
- Strong communication skills and effective relationship management.
Responsibilities
- Serve as the primary contact for onboarding and support.
- Guide new customers through product implementation.
- Monitor customer engagement and identify upsell opportunities.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.