Remote UK Customer Success Manager — Onboarding & Growth

School Result; Remote; GBP 40,000 - 60,000; Full time

Job summary

A dynamic SaaS company is seeking a proactive Customer Success Manager for its Glasgow team. In this remote role, you'll be the primary point of contact for clients, guiding them through onboarding and supporting their success with the company's products. Ideal applicants will have 3+ years in customer success, with strong problem-solving skills and a passion for customer satisfaction. Join a fun, inclusive team that offers career growth and a flexible work environment.

Benefits

Fully remote work

Flexible work arrangements

Career growth resources

Innovative team culture

Qualifications

• 3+ years of experience in customer success or account management.
• Experience in SaaS, e-commerce, or finance industries preferred.
• Strong communication skills and effective relationship management.

Responsibilities

• Serve as the primary contact for onboarding and support.
• Guide new customers through product implementation.
• Monitor customer engagement and identify upsell opportunities.

Skills

Customer-first mindset

Strong interpersonal skills

Excellent problem-solving abilities

Proficiency in CRM software (Salesforce, HubSpot)

Ability to analyze data

Tools

Salesforce

HubSpot

Gainsight

Totango

Job description

A dynamic SaaS company is seeking a proactive Customer Success Manager for its Glasgow team. In this remote role, you'll be the primary point of contact for clients, guiding them through onboarding and supporting their success with the company's products. Ideal applicants will have 3+ years in customer success, with strong problem-solving skills and a passion for customer satisfaction. Join a fun, inclusive team that offers career growth and a flexible work environment.