Jobs in London, United Kingdom
24/7 Remote Service Desk Specialist - Enterprise SaaS
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24/7 Remote Service Desk Specialist - Enterprise SaaS
Job summary
A global remote safety software company is seeking a Service Desk Specialist based in the UK/Europe. This role involves providing first-line and second-line support for enterprise applications, managing Service Desk tickets, and troubleshooting access issues. Candidates should have 1-3 years of experience in a Service Desk role, strong communication skills, and the ability to work flexible shifts in a 24×7 environment. Apply now to make an impact!
Qualifications
- 1-3 years of experience in Service Desk, Help Desk, or Application Support.
- Strong written and verbal communication skills in English and another language.
- Experience in a 24×7 support environment with rotational shifts.
- Ability to prioritize Service Desk tasks effectively.
Responsibilities
- Provide first-line and second-line support for enterprise applications.
- Monitor incoming tickets through the Service Desk queue.
- Diagnose and resolve application, system, and access-related issues.
- Document incidents and requests for clear handover.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.