Night Guest Experience Host: Welcoming & Safe

The Toby Carvery; Greater London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A renowned hospitality company is looking for a night porter to enhance guest experiences by providing a warm welcome and ensuring safety. Responsibilities include handling guest check-ins, addressing complaints, and performing various tasks as needed. Ideal candidates are passionate about guest care, possess excellent communication skills, and have a can-do attitude. Enjoy flexible shifts and various employee benefits, including dining discounts and a pension package.

Benefits

33% discount across all brands

Wagestream financial toolkit

Team socials

28 days paid holiday

High-street shopping discounts

Free shares

Free employee helpline

Qualifications

• Ability to ensure guest and business safety.
• Experience in delivering excellent guest service.
• Ability to work as an active team member.

Responsibilities

• Be the first point of contact for guests.
• Handle guest complaints and telephone enquiries.
• Perform cleaning and setup tasks as required.
• Ensure safety and fire evacuation protocols are followed.

Skills

Passionate about guest care

Can-do attitude

Professionalism under pressure

Great eye for detail

Excellent verbal communication

Job description

A renowned hospitality company is looking for a night porter to enhance guest experiences by providing a warm welcome and ensuring safety. Responsibilities include handling guest check-ins, addressing complaints, and performing various tasks as needed. Ideal candidates are passionate about guest care, possess excellent communication skills, and have a can-do attitude. Enjoy flexible shifts and various employee benefits, including dining discounts and a pension package.