Receptionist/Admin assistant

Cygnet Group; Greater London, Tees Valley; On-site; GBP 27,000; Full time

Job summary

A specialist mental health service provider in Greater London seeks a Receptionist for a 10-month contract covering maternity leave. The role involves managing calls, greeting visitors, and ensuring a welcoming environment. Candidates should possess strong organisational skills, customer service experience, and be computer literate. This position offers a salary of £26,510 per annum along with opportunities for career progression in a supportive culture.

Benefits

Strong career progression opportunities

Expert supervision and support

Pension scheme

Cycle to work scheme

Employee discount saving

Qualifications

• Experience as a receptionist or administrator with customer interactions.
• Organisational skills to manage multiple tasks efficiently.
• Competence in basic computer software applications.

Responsibilities

• Provide a professional reception experience.
• Greet and assist visitors while ensuring security protocols.
• Answer and manage incoming calls.
• Support administrative operations and keep the reception area tidy.

Skills

Customer service experience

Organised and multi-tasking

Computer literacy (Windows/Word/Excel/Outlook)

Telephone systems knowledge

Excellent communication skills

Numeracy and literacy

Attention to detail

Education

GCSE Maths and English

Job description

Helping others improve and turn their lives around – there’s no better feeling. It’s what we do for thousands of people at more than 150 sites across the UK. Be a part of it.

We are looking for a friendly, professional Receptionist with a passion for making a difference to others. Please Note this is a 10 month contract covering maternity leave.

You’ll be working 40 hours a week (working from Monday to Friday, 8am to 4pm) at Newham House, helping provide a safe, welcoming environment for colleagues, visitors and the people in our care.

Cygnet Newham House is our 20‑bed neuropsychiatric care and treatment facility providing rehabilitation for women affected by acquired brain injuries (ABI).

The hospital provides a safe and secure place to aid recovery alongside offering those diagnosed with a progressive neurological disease like Huntington’s Disease a placement to support and help manage the progression of their symptoms.

The hospital is a modern, purpose‑built facility, designed specifically to provide a clinically‑led evidence‑based neuropsychiatric pathway for individuals presenting with behaviours that challenge as a result of their ABI.

Our focus is to create a therapeutic rich environment to engage the women in our care and offer them the opportunity to maximise their independence.

At Cygnet, our perks go way beyond pension schemes and excellent professional development.

You’ll also enjoy shopping, travel and leisure discounts – as well as a range of healthcare and financial benefits – to support you to be happy both in and out of work.

With us, you’ll have the chance to progress your career in a vibrant, supportive culture tailored to help you thrive.

Apply now to enjoy excellent career prospects while being part of an organisation that cares about helping people.

Your day‑to‑day…

• Provide a professional, welcoming reception experience
• Greet visitors & notify the appropriate member of staff of their arrival
• Ensure visitors sign in & out, and that patients leaving & returning are recorded appropriately
• Answer & transfer all incoming calls & take messages where appropriate
• Sort & distribute post
• Assist with general office duties as required
• Keep the reception area clean & tidy
• Promote the safety & security of all site users & ensure all staff comply with security protocols
• Support the hospital Admin with their role.
• Take a lead on rota management and training
• Work with admin team to ensure smooth running of the hospital

Why Cygnet? We’ll offer you…£26,510 per annum

• Strong career progression opportunities
• Expert supervision & support
• Pension scheme
• “Cycle to work” scheme & employee discount saving

You are…

• An experienced receptionist/administrator used to working with customers/clients
• Organised, naturally helpful & a good multi‑tasker
• Computer literate – including Windows/Word/Excel/Outlook or equivalent
• Knowledgeable of telephone systems
• Polite, friendly & approachable with excellent communication skills
• GCSE Maths & English qualified, with a good level of numeracy & literacy
• Diligent & accurate, with an eye for detail & an understanding of confidentiality

Successful candidates will be required to undergo an enhanced DBS check.

Cygnet has been providing a national network of high‑quality specialist mental health services for more than 30 years. We have built a reputation for delivering pioneering services and outstanding outcomes. Our expert care enables thousands of individuals to consistently make a positive difference to their lives.

What next?

If you care about making a difference – we want to talk to you.

Click the button to apply