24/7 Remote Service Desk Specialist - Enterprise SaaS

Forwood Safety; Greater London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A global remote safety software company is seeking a Service Desk Specialist based in the UK/Europe. This role involves providing first-line and second-line support for enterprise applications, managing Service Desk tickets, and troubleshooting access issues. Candidates should have 1-3 years of experience in a Service Desk role, strong communication skills, and the ability to work flexible shifts in a 24×7 environment. Apply now to make an impact!

Qualifications

• 1-3 years of experience in Service Desk, Help Desk, or Application Support.
• Strong written and verbal communication skills in English and another language.
• Experience in a 24×7 support environment with rotational shifts.
• Ability to prioritize Service Desk tasks effectively.

Responsibilities

• Provide first-line and second-line support for enterprise applications.
• Monitor incoming tickets through the Service Desk queue.
• Diagnose and resolve application, system, and access-related issues.
• Document incidents and requests for clear handover.

Skills

Customer-focused approach

Strong communication skills

Attention to detail

Time management

Proactive learning

Tools

Intercom

Jira

Job description

A global remote safety software company is seeking a Service Desk Specialist based in the UK/Europe. This role involves providing first-line and second-line support for enterprise applications, managing Service Desk tickets, and troubleshooting access issues. Candidates should have 1-3 years of experience in a Service Desk role, strong communication skills, and the ability to work flexible shifts in a 24×7 environment. Apply now to make an impact!