Java Developer jobs in United Kingdom
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Trainee IT Support Engineer
Job summary
A dynamic technology support company in Ramsgate is seeking a Trainee IT Support Engineer. The ideal candidate will have a passion for IT and provide excellent customer service. Responsibilities include responding to support requests, troubleshooting technical issues, and assisting with user account management. This full-time role offers a salary of £25,000 per annum plus bonus, in an engaging work environment.
Qualifications
- A passion for IT & Technology.
- Ability to demonstrate an understanding of basic computer troubleshooting.
- Qualification in IT would be preferred but not essential.
Responsibilities
- Respond to incoming support requests via phone, email, or ticketing.
- Provide technical assistance and support for computer systems, software, and hardware.
- Troubleshoot and resolve technical issues, escalating complex problems when necessary.
- Assist with user account management, including creating and managing user profiles.
- Document all support activities and solutions in the ticketing system.
- Collaborate with IT team members for timely issue resolution.
- Provide excellent customer service and ensure user satisfaction.
Skills
Education
Are you passionate about Technology? Do you have fantastic customer service skills? If the answer is yes to the above then this is the ideal role for you!
Job Title: Trainee IT Support Engineer
Location: Ramsgate
Salary: £25,000 per annum plus bonus & profit share (30K OTE)
Job Type: Full time/permanent
This is a great opportunity to be a part of a business with a wonderful culture, they work hard but have a lot of fun along the way (This includes sports days, BBQs and other regular events).
- Respond to incoming support requests via phone, email, or ticketing system in a timely manner
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Troubleshoot and resolve technical issues, escalating more complex problems to the appropriate team
- Assist with user account management, including creating and managing user profiles and permissions
- Document all support activities and solutions in the ticketing system
- Collaborate with other IT team members to ensure timely resolution of issues
- Provide excellent customer service and ensure user satisfaction with technical support services
- A passion for IT & Technology
- Ability to demonstrate an understanding of basic computer troubleshooting
- Qualification in IT would be preferred but not essential
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.