Hybrid IT Support Engineer – Impactful, Stock Options

Methodfi; City of London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A healthcare technology company is seeking a proactive First Line IT Engineer to join their IT support team in London. The role involves delivering technical support, user management, and device provisioning, with a focus on improving service quality for internal teams. This position offers a competitive salary, flexible working, and various wellness benefits, fostering a collaborative and inclusive environment.

Benefits

Competitive salary

30 days annual leave

£60 monthly wellness allowance

£1,000 Learning and Development allowance

Access to gym and retail discounts

Qualifications

• Proven experience in a first-line IT support or helpdesk role.
• Good understanding of Google admin suite, MacOS, and standard enterprise applications.
• Strong communication and interpersonal skills.

Responsibilities

• Deliver efficient and effective first-line technical support.
• Manage user accounts and provide software support.
• Monitor administrative and system logs.

Skills

First-line IT support experience

Understanding of ITIL and ITSM

Knowledge of Google admin suite

Communication skills

Time management

Adaptability to new tools

Tools

MDM platforms

EDR solutions

Job description

A healthcare technology company is seeking a proactive First Line IT Engineer to join their IT support team in London. The role involves delivering technical support, user management, and device provisioning, with a focus on improving service quality for internal teams. This position offers a competitive salary, flexible working, and various wellness benefits, fostering a collaborative and inclusive environment.