Trainee IT Support Engineer

Airport Placements; Ramsgate; On-site; GBP 25,000; Full time

Job summary

A leading IT support firm based in Ramsgate is looking for a Trainee IT Support Engineer. In this role, you will respond to support requests and provide technical assistance. You should have a passion for IT and the ability to troubleshoot basic issues. This position offers a competitive salary of £25,000 per annum plus bonus and profit share. Join a company with a fantastic culture that values teamwork and fun.

Benefits

Bonus and profit share

Company events like sports days and BBQs

Qualifications

• A passion for IT & Technology.
• Ability to demonstrate an understanding of basic computer troubleshooting.
• Qualification in IT would be preferred but not essential.

Responsibilities

• Respond to incoming support requests via phone, email, or ticketing system.
• Provide technical assistance for incoming queries related to computer systems.
• Troubleshoot and resolve technical issues.
• Assist with user account management.
• Document all support activities in the ticketing system.
• Collaborate with other IT team members for timely resolution of issues.
• Provide excellent customer service.

Skills

Customer service skills

Basic computer troubleshooting

Passion for IT & Technology

Education

Qualification in IT preferred

Job description

Are you passionate about Technology? Do you have fantastic customer service skills? If the answer is yes to the above then this is the ideal role for you!

Job Title: Trainee IT Support Engineer

Location: Ramsgate

Salary: £25,000 per annum plus bonus & profit share (30K OTE)

Job Type: Full time/permanent

This is a great opportunity to be a part of a business with a wonderful culture, they work hard but have a lot of fun along the way (This includes sports days, BBQs and other regular events).

Responsibilities

• Respond to incoming support requests via phone, email, or ticketing system in a timely manner
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Troubleshoot and resolve technical issues, escalating more complex problems to the appropriate team
• Assist with user account management, including creating and managing user profiles and permissions
• Document all support activities and solutions in the ticketing system
• Collaborate with other IT team members to ensure timely resolution of issues
• Provide excellent customer service and ensure user satisfaction with technical support services

Qualifications

• A passion for IT & Technology
• Ability to demonstrate an understanding of basic computer troubleshooting
• Qualification in IT would be preferred but not essential