Trainee IT Support Engineer

HR GO Driving; Ramsgate; On-site; GBP 25,000; Full time

Job summary

A dynamic technology support company in Ramsgate is seeking a Trainee IT Support Engineer. The ideal candidate will have a passion for IT and provide excellent customer service. Responsibilities include responding to support requests, troubleshooting technical issues, and assisting with user account management. This full-time role offers a salary of £25,000 per annum plus bonus, in an engaging work environment.

Qualifications

• A passion for IT & Technology.
• Ability to demonstrate an understanding of basic computer troubleshooting.
• Qualification in IT would be preferred but not essential.

Responsibilities

• Respond to incoming support requests via phone, email, or ticketing.
• Provide technical assistance and support for computer systems, software, and hardware.
• Troubleshoot and resolve technical issues, escalating complex problems when necessary.
• Assist with user account management, including creating and managing user profiles.
• Document all support activities and solutions in the ticketing system.
• Collaborate with IT team members for timely issue resolution.
• Provide excellent customer service and ensure user satisfaction.

Skills

Customer service skills

Basic computer troubleshooting

Passion for IT & Technology

Education

Qualification in IT preferred

Job description

Are you passionate about Technology? Do you have fantastic customer service skills? If the answer is yes to the above then this is the ideal role for you!

Job Title: Trainee IT Support Engineer

Location: Ramsgate

Salary: £25,000 per annum plus bonus & profit share (30K OTE)

Job Type: Full time/permanent

This is a great opportunity to be a part of a business with a wonderful culture, they work hard but have a lot of fun along the way (This includes sports days, BBQs and other regular events).

Responsibilities

• Respond to incoming support requests via phone, email, or ticketing system in a timely manner
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Troubleshoot and resolve technical issues, escalating more complex problems to the appropriate team
• Assist with user account management, including creating and managing user profiles and permissions
• Document all support activities and solutions in the ticketing system
• Collaborate with other IT team members to ensure timely resolution of issues
• Provide excellent customer service and ensure user satisfaction with technical support services

Qualifications

• A passion for IT & Technology
• Ability to demonstrate an understanding of basic computer troubleshooting
• Qualification in IT would be preferred but not essential