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Customer Care & Debt Recovery Officer – Christchurch
Job summary
A governmental agency is seeking a full-time Customer Service Officer in Canterbury. This role involves assisting diverse customers in understanding their obligations and guiding them through repayment options for overdue accounts. Applicants should have strong communication skills, a knack for problem-solving, and experience in customer service. The position offers a salary of $60,385 per annum with generous leave entitlements and ongoing training opportunities.
Benefits
Qualifications
- Experience in customer service or contact centres is required.
- Interest or experience in debt recovery or financial hardship support is a plus.
- Confidence in negotiating debt collection over the phone.
Responsibilities
- Serve as the first point of contact for a diverse range of customers.
- Guide customers with overdue accounts through repayment options.
- Ensure effective contribution from day one in all service areas.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.