Customer Care & Debt Recovery Officer – Christchurch

New Zealand Government; Canterbury; On-site; GBP 27,000; Full time

Job summary

A governmental agency is seeking a full-time Customer Service Officer in Canterbury. This role involves assisting diverse customers in understanding their obligations and guiding them through repayment options for overdue accounts. Applicants should have strong communication skills, a knack for problem-solving, and experience in customer service. The position offers a salary of $60,385 per annum with generous leave entitlements and ongoing training opportunities.

Benefits

Generous leave entitlements

Ongoing training and development

Financial wellbeing support

Qualifications

• Experience in customer service or contact centres is required.
• Interest or experience in debt recovery or financial hardship support is a plus.
• Confidence in negotiating debt collection over the phone.

Responsibilities

• Serve as the first point of contact for a diverse range of customers.
• Guide customers with overdue accounts through repayment options.
• Ensure effective contribution from day one in all service areas.

Skills

Clear and effective communication

Problem-solving

Empathy and understanding

Adaptability

Team collaboration

Attention to detail

Customer service experience

Digital tools proficiency

Job description

A governmental agency is seeking a full-time Customer Service Officer in Canterbury. This role involves assisting diverse customers in understanding their obligations and guiding them through repayment options for overdue accounts. Applicants should have strong communication skills, a knack for problem-solving, and experience in customer service. The position offers a salary of $60,385 per annum with generous leave entitlements and ongoing training opportunities.