Housing Income & Rent Assistant (9-Month FTC)

Norwich Regeneration Company; Norwich; On-site; GBP 24,000 - 30,000; Full time

Job summary

A local government authority is seeking an Income Assistant to enhance their Housing Income & Rents team in Norwich. The role involves supporting income collection, managing rent accounts, and collaborating on projects to improve service delivery. We are looking for a detail-oriented individual with strong numeracy and communication skills, ideally with past experience in housing-related customer contact. This position offers an inclusive work environment with opportunities for professional growth.

Responsibilities

• Support the delivery of income collection and rent accounting.
• Recover former tenant’s rent arrears and garage arrears.
• Manage rent accounts effectively in accordance with policies.
• Communicate policies related to housing income to customers.

Skills

Effective time management

Strong communication skills

Confidence with numeracy

Team working

Attention to detail

Education

Numeracy and literacy qualifications GCSE C+ grade or equivalent

Tools

Microsoft Office

Computerised Housing Rents applications

Job description

A local government authority is seeking an Income Assistant to enhance their Housing Income & Rents team in Norwich. The role involves supporting income collection, managing rent accounts, and collaborating on projects to improve service delivery. We are looking for a detail-oriented individual with strong numeracy and communication skills, ideally with past experience in housing-related customer contact. This position offers an inclusive work environment with opportunities for professional growth.