Facilities Management jobs in United Kingdom

ELIS is an international multi‑service provider, offering textile, hygiene, and facility services. We are a leader in circular services, enabling businesses to achieve optimal hygiene and protection for their employees and customers while enriching their well‑being in a sustainable way. Our rental maintenance model supports customers to focus on their core business while reducing their environmental footprint, and our circular services reflect our commitment to a more sustainable future for our clients, us, and our planet.

We are looking to hire a Customer Relationship Manager who will take overall responsibility for retention and development of existing healthcare customers. The role will deliver exceptional levels of customer service, build relationships between ELIS and the customer in line with the business line strategy, implement segment strategy campaigns, and develop customer portfolios.

• The effective management of a portfolio of accounts with the primary aim of customer retention.
• Analyse lost business/complaint management data and implement appropriate action.
• Explore cross‑selling opportunities where appropriate.
• Develop Customer Account Plans to identify and review future risks and opportunities.
• Ensure the Company’s growth targets for the customer portfolio are achieved.
• Select and implement the best approach to win the growth opportunity.
• Act as a lead point of contact for all matters specific to your customers.
• Understand the needs and future requirements of customers through proactive management.
• Understand quality standards set by the company and agreed with each customer; retain ownership of the customer service level agreement.
• Forecast and track customer metrics to predict trends, highlighting opportunities and threats.
• Discuss outstanding debt issues with customers to reach satisfactory outcomes for both parties.
• Review the commercial viability of accounts, recommending improvements or additional services.
• Agree price increases with customers as advised by the Company.
• Push for improvements, applying commercial thinking to existing and emerging customer requirements.

• Ability to listen to and influence peer group and department team members.
• Good attention to detail and the ability to analyse data.
• Continuously improve the department and/or team.
• Ability to organise self and others to ensure tasks are carried out in a timely manner.
• Strong collaboration and influencing skills across departments and sites.
• Driver’s licence.

• 33 Days Holiday
• Company Pension
• Employee Assistance Programme
• Company Car
• Life Assurance
• Private Medical

Entry level

Full‑time

Sales and Business Development

Dominic Frimpong, HR Coordinator
Tel: dominic.frimpong@elis.com