IT Support Engineer (Liverpool Airport)

Hemmersbach GmbH & Co. KG; Chelmsford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT services provider in Chelmsford is seeking an IT Support Engineer to provide onsite support for both hardware and software issues. The successful candidate will have strong customer service skills and experience in resolving user problems directly. Responsibilities include handling support tickets and participating in on-call activities, ensuring a high level of service and client satisfaction.

Benefits

Buddy program

Internal career development program

Medical cash plan

Qualifications

• Previous experience within a regulated environment desirable but not essential.
• Comfortable in a number of deskside technologies.
• Experience resolving problems sitting with the user.

Responsibilities

• Provide onsite level 2 IT support for users.
• Address various tickets with a strong sense of customer service.
• Participate in On-Call Support and Break/Fix activities.

Skills

Customer-centric service

Problem resolution

Familiarity with deskside technologies

Job description

Onsite level 2 IT support for your users in hardware and software problems

Contact us directly if you have any questions about this open job position

• Previous experience within a regulated environment desirable but not essential
• Experience resolving problems sitting with the user
• Strong Customer-centric levels of service.
• Comfortable in a number of deskside technologies.
• Due to the varied nature of the role, it may be subject to enhanced referencing or vetting

As part of broader, yet highly committed support team, you will work directly onsite to provide dedicated support services for Lab-based IT within our client's pharmaceutical facilities. You are fully supported by your Service Delivery Manager, and of course, your colleagues in every aspect of your work with the client.

You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and principally, with a strong sense of customer service – leaving each ticket not only resolved, but with a smile on the user’s face – a job well done.

Your role is a varied, and will typically include the following:

• Participation in the On-Call Support
• Break/Fix activities
• IMACD
• IT Asset Management

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

• Buddy program
• Internal career development program
• International job opportunities
• Medical cash plan
• Onboarding program

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